> > Order Management Senior Analyst > > - Location: Bogotá > > About the job > > Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. > > Our organization in Bogotá is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. > > Main responsibilities: > > 1. Monitor order validation exceptions to ensure they are accurate and can be processed to the next stage of the process. > 2. Resolve issues related to order incompletion or system blocks based on business rules (products, customer segments). > 3. Block orders for delivery or billing when required, follow up to remove blocks once issues are resolved, and liaise with stakeholders (e.g., Distribution). > 4. Monitor blocked orders, perform modifications upon stakeholder requests (e.g., delivery date change, quantity change), identify reasons, and document changes. > 5. Coordinate with responsible teams to ensure proper stock allocation, manage exceptions, reschedule backorders, and investigate mitigation strategies for out-of-stock situations. > 6. Ensure deliveries and invoicing are completed within expected lead times and provide necessary documentation for shipments. > 7. Contribute to continuous improvement of order processing as directed by the Manager or Global Process Lead. > > About you > > 1. Experience: Prior experience in Supply Chain, Order Management, Customer Service, or Order to Cash roles. > 2. Skills: Strong communication skills, ability to interact with internal stakeholders, team player, proficient in SAP and Excel. > 3. Languages: Fluent in English; Portuguese is a plus. > > Why choose us? > > - Opportunities for growth through promotions or lateral moves, locally and internationally. > - Lead the first experiences of job seekers with Sanofi, ensuring they are exceptional and drive engagement. > - Be part of a diverse, cross-cultural team with real business impact. > - Flexible working policies, including up to 50% remote work. > - Private medical care, life and health insurance, and gender-neutral parental leave. > - Colombia is a key location for Sanofi, with a significant presence in Bogotá and contributions from Mexico and Argentina to innovation and best practices. > > Progress doesn’t happen without people—people from different backgrounds, locations, and roles, united by a desire to make miracles happen. Join us in chasing change, embracing new ideas, and exploring opportunities. Let’s pursue progress and discover the extraordinary together. > > At Sanofi, we are committed to providing equal opportunities for all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. > > Watch our ALL IN video and learn about our Diversity, Equity, and Inclusion initiatives at sanofi.com. > > #LI-LAT > > #LI-Hybrid > > #J-18808-Ljbffr