Join to apply for the Customer Success Manager (Remote) role at Emma of Torre.ai Join to apply for the Customer Success Manager (Remote) role at Emma of Torre.ai Get AI-powered advice on this job and more exclusive features. I’m helping Lanello find a top candidate to join their team full-time for the role of Customer Success Manager (Remote) . You’ll drive client activation and retention to maximize impact in a fast-growing SaaS startup. Compensation: USD 600 - 1.5K/month + Commissions (:USD2.5K/month) + Bonuses (up to 100% of base compensation) + Bonuses (up to 1% of base compensation) Location: Remote: Colombia Mission of Lanello: "Our mission is to help contractors build the digital foundation to scale their business. To help them generate leads without having to rely on ads spend." What makes you a strong candidate: You have +2 years experience in Customer success, Account management. You have the potential to develop in GHL (GoHighLevel), ClickUp, B2B SaaS sales. English - Fully fluent Responsibilities and more: Why this role exists: Amazing sales mean nothing if customers don’t adopt the system. You’ll own onboarding and ongoing success, making sure every client activates, sticks, and sees ROI—so churn stays near zero and upsell potential stays high. What you’ll do (first 90 days): * Onboard & activate – guide new contractor clients from kick-off to first wins, using our playbooks in GoHighLevel and ClickUp. * Drive adoption – keep clients accountable to the marketing system, troubleshoot roadblocks, and surface quick-win strategies. * Retention & growth – track health scores, spot expansion opportunities, and flag risks early for intervention. * Client voice – relay feedback to product, marketing, and sales so we keep iterating fast. * Startup extras – jump into light admin tasks or side projects as we scale (everyone wears a few hats here). Must-haves: * 2+ years in customer success or account management (B2B SaaS or agency a plus). * Comfortable learning new tools; GoHighLevel / ClickUp familiarity is icing, not required. * Tech-savvy enough to demo features and solve basic workflow issues. * Core traits: proactive problem-solver, empathetic communicator, relentlessly organised. Compensation & upside: * USD600 - 1.5K monthly. * After month 3: switch to a results-based pay plan—so your earnings scale with client success. No artificial ceiling. * Equity potential for true rockstars who grow with the business. * Two “work-ation” months per year (Lanello covers flights & housing) and optional relocation to Medellín, Colombia. 2 Company trips a year Free education Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Emma of Torre.ai by 2x Sign in to set job alerts for “Customer Success Manager” roles. Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Chapinero, Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Senior Customer Success Manager, Deel IT Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Success & Reddit Content Specialist Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Success & Reddit Content Specialist Customer Success & Reddit Content Specialist Customer Success & Reddit Content Specialist Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 months ago Associate Customer Success Manager, Scaled (Portuguese, Spanish & English Required) Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 month ago Technical Program Manager (Remote, US, Canada, or LATAM) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr