**Responsibilities** As a member of our team, you will: - Take on a wide variety of tasks involving client interactions. - Listen to client issues to document and coordinate a timely resolution. - Diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems - Document solutions and procedures in detail. **Qualifications** - Fluency in English is a must-have for this role, with a minimum requirement of a C1 level of proficiency. - One year of experience in the field of IT. - Very strong customer service skills. - Ability to explain technical issues to non-technical people in English. - Capability to handle and track a variety of tasks, technical as well as administrative, at one time. - Attention to detail. - Valid Passport **What we offer** - Competitive salary with all the benefits stipulated by Colombian laws. - Startup environment with an inclusive culture of collaboration. - A mix of remote and in-office work. - Excellent learning and growth opportunities. - Extensive training in tech and business tools. Pay: $6,000,000 - $8,000,000 per month Puede trasladarse/mudarse: - Cali, Valle del Cauca: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio) Escolaridad: - Técnico superior universitario terminado (Deseable) Idioma: - Ingles (Obligatorio)