About the Role At Ernest, the Service Projects Coordinator is key to ensuring smooth execution of a high volume of small-to-mid-sized service jobs. This role blends coordination, customer service, and operational support in a fast-paced environment. You’ll serve as the primary point of contact for both clients and field technicians—overseeing scheduling, job tracking, material coordination, and payment follow-ups. It’s a great fit for someone who excels at multitasking, thrives under pressure, and enjoys building relationships while keeping operations on track. What You’ll Do Manage scheduling and coordination for a large volume of short-duration service and maintenance jobs. Communicate directly with clients via phone and email to provide updates, answer questions, and set clear expectations. Assign and dispatch field technicians based on location, availability, and skill set. Keep detailed records of each job, including scope, schedules, client notes, and completion status. Follow up on outstanding payments and coordinate closely with clients to ensure timely collection. Support material procurement efforts and confirm delivery timelines when needed. Maintain proper documentation, including photos and logs, to support invoicing and compliance. Collaborate with Foremen or Superintendent and internal operations teams to address on-site issues and streamline logistics. Continuously improve scheduling tools and internal workflows to enhance efficiency. What You'll Need Strong organizational skills, concise and structured approach to written and verbal English and Spanish communication. Ability to thrive in a dynamic, fast-paced environment, managing multiple initiatives and priorities simultaneously. Independent problem-solving capabilities, with a knack for proposing effective solutions to ensure clear data input and understanding. Ability to provide and receive constructive feedback, fostering continual improvement of personal skills and team dynamics. Impeccable attention to detail, coupled with the aptitude to navigate and gather data while adhering to established policies and procedures. Comfortable in a startup environment, contributing to the creation of processes and workflows, and readily adapting to changes as the business scales. Who We Are at Ernest Ernest is the modern construction company reinventing the $1 trillion dollar annual commercial service and construction industries. Our mission is to provide personalized, technology-powered mechanical, electrical, and plumbing services for commercial and construction clients of all sizes. From re-wiring an outlet on a commercial property to working on a ground up new construction project - we have the most experienced and knowledgeable technicians for the job. At Ernest, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work. You’ll get to be part of our growth as we expand across the United States and into additional service offerings. #J-18808-Ljbffr