Job Title: Manager - Global Customer Success Operations This role is responsible for shaping the future of customer success operations across a global, growing organization. The successful candidate will lead the development of tools, processes, and insights that enable teams to deliver consistent, high-impact customer experiences. About the Role: - Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes - Support the implementation of scalable CS practices across diverse product lines and customer segments Responsibilities: - - Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes - Support the implementation of scalable CS practices across diverse product lines and customer segments - - - - - - - - - - - -