You build and promote great relationships withcolleagues, design customer experiences that inspire loyalty. Youare the most important pillar of our success. You make thedifference. Your Role The Sea Logistics Healthcare/ReeferOperational Care Manager is responsible for managing theHealthcare/Reefer Operational team(s). They are the experts inoperational processes and drive a team to provide first-classservices according to global and national sea logistics standards.They are responsible for operational excellence to support growth,gross profit, and manage indirect expenses for theHealthcare/Reefer Team. The manager oversees and coordinates a teamof Operations Supervisors, Team Leads, and Specialists within theOperational Care Center (OCC). They lead efforts to optimizeoperational processes and KPI (Key Performance Indicators)performance within the team. The Operations Manager ensures thedelivery of the best operational support for new businessopportunities, improves underperforming areas, and drivescontinuous improvement initiatives across the department. YourResponsibilities - Provide leadership and direction to theOperational Care team, including supervisors, while establishingand maintaining a positive employee experience. - Ensure thatdisciplinary and poor performance issues are addressed promptly andappropriately. - Achieve or exceed operational productivity KPIswhile maintaining high data quality and compliance standards. -Collaborate with operations management to implement process changesand drive continuous improvement initiatives for the OCC. -Maintain regular alignment with operations management regarding KPIand productivity reporting. - Review and understand KNQSHEpolicies, regulations, and GxP (Good Practices) compliance. -Participate in frequent Business Review Meetings with eachHealthcare leader. - Report improvements, concerns, and failuresimmediately to the appropriate national team. - Coordinate withnational healthcare teams to identify and communicate potentialprocess gaps to OCC & CCL Leadership Teams for ongoing processand practice improvements to enhance productivity and efficiency.Your Skills and Experiences - Bachelor's degree in InternationalRelations or a related field. - At least 4 years of experience inreefer sea logistics operations. - At least 2 years of experiencein people management. - Experience in commercial development is aplus. - Fluent in English. Good Reasons to Join At Kuehne+Nagel, weare committed to creating a company culture that puts people first.You can expect excellent training programs, competitivecompensation, tuition reimbursement, employee discounts, acomprehensive benefits package, and more. We are one of the world'sleading logistics companies with offices worldwide. With us, younot only find your next job but also an opportunity for a rewardingcareer. Join us now! #J-18808-Ljbffr