We're looking for a new Scheduling Coordinator to join our team! **MUST BE LOCATED IN MEDELLIN - Work on site** **Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling Coordinator is directly responsible for the acquisition of new prospects via telephone inquiries. **Culture** Part of the duties required of a scheduling Coordinator is to maintain and contribute to the culture of the Stretch Zone. We at Stretch Zone work as a team. Everyone is expected to contribute. This culture is a foundation of Stretch Zone and will contribute to the overall success of each location. This will help us provide the absolute best service and atmosphere for all our clients. **Responsibilities** - Engage in effective lead qualification and discovery conversations and prospect's needs, challenges, and buying potential. - Articulate the value proposition of our services to prospects and demonstrate how they can address their specific pain points. - Schedule and coordinate meetings or service demos for the sales team with qualified leads for our nearshore franchises. - Maintain accurate and up-to-date records of all the activities, interactions, and opportunities in the CRM system. **You will be a right fit for the role if you**: - Are detail-oriented with excellent communication skills and have a growth mindset? - Language: English level B2 or above - Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening - Ability to multi-task, prioritize, and manage time effectively. **What we offer**: - Indefinite term contract - Weekends OFF - Competitive salary - US Holidays (US-based companies drive our work) Tipo de puesto: Tiempo completo Sueldo: $2.000.000 - $3.000.000 al mes Pregunta(s) de postulación: - What is your salary expectation for this position? Idioma: - Ingles Nível Avanzado (C1) (Obligatorio)