Get AI-powered advice on this job and more exclusive features. Compensation: $2,500–$3,500 USD/month — with significant room for growth, raises, and future benefits Required: Please submit a 30–90 second video introduction along with your application. In your video, briefly share your relevant experience and tell us why you’d be a great fit for this role. Email your video to [email protected] . Applications without a video will not be considered. Work location: Remote. Open to Candidates Based In: Colombia Work Hours: 5:00 AM – 2:00 PM Pacific Time [PDT] (Monday to Friday) Lunch Break: 1 hour Required: Submit a short video introduction with your application to [email protected] Winning Assistants is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special. The Role: Client Success Specialist We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for 30–50+ active client accounts . You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven. From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time. What You’ll Be Doing Serve as the primary point of contact for clients via Slack, email, text, and phone Maintain a friendly, professional, and polished tone across all touchpoints Respond quickly, follow up proactively, and escalate issues when needed Manage client expectations, build trust, and ensure they always feel supported Guide new clients through our onboarding process Confirm and follow up on intake forms, expectations, and interview debriefs Schedule, confirm, and recap Zoom interviews between clients and VA candidates Collaborate with our internal HR and Talent Sourcing teams to keep everything moving Keep internal records and Google Docs updated in real-time based on clients' statuses Ensure all action items and communications are documented and completed on time Manage client email threads professionally and promptly Flag and escalate time-sensitive messages Maintain organized, prioritized communication across 30–50+ client accounts Send out Zoom links, confirm meetings, and document next steps This Role Is Not for You If: You’re not confident talking to Client’s on Zoom, phone calls, or video meetings You’ve never worked in client success, account management, or similar client-facing roles You struggle under pressure or have trouble juggling multiple tasks and priorities You’re slow to respond, bad at follow-through, or need micromanagement You just want “another remote job” — not a meaningful, growth-driven role You’re working multiple jobs and can’t go all in with us You don’t have experience managing multiple accounts or clients simultaneously Must-Haves: Previous experience in client success, customer support, or account management Fast, clear, and professional communicator (written and verbal) Tech-savvy and confident with: ○ Zoom and scheduling tools Able to juggle multiple client accounts without dropping the ball Willing to join video calls daily Strong attention to detail + organizational skills Bonus Points: You’ve worked in an agency environment (e.g., digital marketing, staffing, recruitment, SaaS) You’ve handled high-volume clients or worked with fast-paced teams You’re obsessed with customer experience and client retention You’ve done project coordination, client onboarding, or executive assistance High-speed internet (10 Mbps minimum) Quiet, professional home office Webcam and noise-canceling headset No concurrent work obligations Additional Requirements Must be available full-time (Monday–Friday, 5:00 AM – 2:00 PM PDT) Must pass a background check (NBI or local police clearance) Required: Please submit a 30–90 second video introduction along with your application. In your video, briefly share your relevant experience and tell us why you’d be a great fit for this role. Email your video to [email protected] . Applications without a video will not be considered. High-impact role with real leadership opportunity Work with fast-growing U.S. companies and top-tier medical clinics Room to grow into senior roles in Client Success or Operations Performance-based raises, bonuses , and future benefits as we scale Apply only if you’re ready to be part of something fast-moving, meaningful, and built to win . We’re not looking for someone who wants to clock in and out — we’re looking for someone who wants to build with us. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Health Care Provider Industries Staffing and Recruiting and Hospitals and Health Care Referrals increase your chances of interviewing at Winning Assistants LLC by 2x Get notified about new Customer Success Manager jobs in Colombia . 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