Join to apply for the Customer Success Analyst role at Pay by Bank app . Get AI-powered advice on this job and more exclusive features. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Success Analyst All About Us The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Our services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services, primarily in the payments industry but also working with major retailers, airlines, and other enterprises. All About The Role Make an Impact as a Consultant, Specialized Product Delivery (SPD), Advisors Client Services. You will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables data ingestion, validation, and insight generation for clients. Your role involves working closely with the Product team to execute customer support and analytical services, developing a deep understanding of product features, and utilizing them to drive client value. Your Responsibilities Understand project objectives and ensure timely delivery. Develop delivery artifacts and support the product delivery process. Contribute to data ingestion, validation, analysis, reporting, and insights. Support client solutions delivery and research problem requests. Analyze project data and report on performance metrics. Build strong relationships with internal and external stakeholders. Act as a liaison between clients and product development teams. Research and deliver solutions for complex problems. All About You Experience in delivering strategic initiatives in financial services. Knowledge of business analysis, data ingestion, validation, and process frameworks. Proven experience as a business analyst, with client engagement skills. Deep understanding of Mastercard Data & Services capabilities. Excellent interpersonal and communication skills. Strong analytical and problem-solving skills. Enthusiastic team player with a collaborative mindset. All About Your Education & Skills Bachelor’s degree or equivalent. Skills in statistical software, SQL, data visualization. Fluent in local language and English; additional languages a plus. Knowledge of financial services sector. Proficiency in MS Word, Excel, PowerPoint; project management tools a plus. Willingness to travel. Security Responsibilities All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must adhere to security policies, ensure confidentiality, report violations, and complete mandatory trainings. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Consumer Services #J-18808-Ljbffr