Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for IT SUPPORT SPECIALIST to join our team in Mexico. This role will be responsible for: Main Function / Purpose of Job Engaged in implementation of the Group and Regional IT Support strategy. Follow Auria’s policies and procedures to maintain a high-quality level of work. Responsible for first level support remotely/on-site. Flexible time. When required, off-hours support. Principle Accountabilities To ensure full commitment to Auria policy, legal and customer requirements, support for training, communications, environmental & health, safety, housekeeping and personal discipline. Scope of Job Helpdesk Assign tickets to appropriate categories. First level support for the end users. When required, escalate the unresolved tickets to the proper team. Implement security as per workflows. Analyse appropriate approvals for workflows before implementing. Develop, prepare, document, and monitor projects that are assigned to the group. Follow established processes. Audit Provide appropriate audit security evidence as and when requested. Work with another team to gather the evidence for audit requirements. Provide and document any gaps in the process, if any. Compliance Monitor/Manage Asset Management. Monitor/Manage software and miscellaneous licenses. Information Security Prepare scheduled and ad hoc information security reports for the management. Follow up with external vendors to make sure tickets are resolved in time and documented properly. Other Be able and available to cover other IT professionals due to absence within skillset. Contacts - interface with (internal/external) all customers and suppliers at all levels. Preferred Education & Experiences Educational Qualifications – Certificate/Degree Level in IT. Experience – preferred 1 year in IT Helpdesk/Support. Ability to work remotely with minimal supervision. Ability to work with offshore employees and other users. Good technical and analytical skills. Good communicator in English. What you will gain as a part of the Auria Team: Competitive salary. Benefits and perks above the law. Professional developments. Healthy work environment. #J-18808-Ljbffr