Collections Representative (Hybrid role) Compensation: 3,500,000 - 4,000.000 COP monthly. The Collections Representative is a hybrid role that needs to go to the office once or twice per week. Performs activities involving the collection of past due accounts. Analyzes account status and determines appropriate actions. Partners closely with internal stakeholders to resolve any customer service issues trends through proactive interactions. RESPONSIBILITIES : ● Independently manage a portfolio of accounts on a month over month basis to minimize the overall past due rate to achieve target results set by Management ● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes. ● Ability to identify issues causing delay in payment ● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue ● When necessary escalate collection issues to Supervisor and/or Director SKILLS & REQUIREMENTS : ● Solid English Level ● Previous call center / Collections experience is highly desired ● Thrive as a team player in a fast paced environment. ● Excellent communication skills – both verbally and written. ● Detail-oriented. ● Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers. ● Strong typing skills. ● Problem-solving skills which require exercising independent judgment Job Type: Full-time Experience: - Collections: 1 year (Required) - BPO or Call Center: 1 year (Required) Language: - English (Required)