Job summary Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. Responsibilities - Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships. - Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers. - Help maximize the company's revenue. - Expand current relationships with customers, focusing on the development of new products and operations. - Analyze prospects' business and technical requirements, and help develop solutions that meet those needs. - Work together with Product and Engineering teams to help customize specific products for customers. - Manage customer expectations and lead them to customer satisfaction. - Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers. - Monitor the progress of the product integration and ramp up to ensure that they are successful. Qualifications - Bachelor's degree in Engineering or Computer Science. - +7 years of experience in similar positions. - Experience in working and understanding APIs, with the capability of explaining them to third parties. - Fluent in written and spoken English. - Knowledge of SQL required. - Experience in delivering client-focused solutions based on customer needs. - Passion for customer success and deep interest in understanding client needs. - Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them. - Excellent analytical, technical, problem-solving and project management skills. - Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time. - Experience in payments is a plus. - Ability to write and speak other languages is a plus. Benefits - Remote work: work from anywhere or one of our offices around the globe* - Flexibility: we have flexible schedules and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Learning & development: get access to a Premium Coursera subscription. - Language classes: we provide free English, Spanish, or Portuguese classes. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back - For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora