Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. We are looking for highly energetic and driven customer champions to work on the Customer Adoption team. This role is focused on helping our customers get the maximum value from their Coupa Business Spend Management (BSM) platform, by driving procure-to-pay (P2P) best practices, process optimization and adoption of Coupa functionality and enhancements. **Responsibilities**: - Provide technical, business, and product knowledge in support of driving customer success - Build and lead a global agile team in the US and India - Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan - Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge. - Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform - Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple) - Working with other organizations within Coupa as well as the global Customer Adoption Manager team - Working with customers to define the scope of a project, activities and key deliverables - Presenting solutions in written and or oral reports **Requirements**: - Strongly prefer a background in both eInvoicing and Global Compliance - Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software. - Strong written and verbal English language communications skills. - Experience configuring and delivering software demonstrations are required. - Must be able to work in a fast-paced and passionate environment. - Bachelor Degree or equivalent The culture at Coupa is why! Coupa is certified as a “Great Place to Work” by the Great Place to Work organization. At Coupa, we’re building a great company that is laser-focused on three core values: **ensuring customer success** with an obsessive and unwavering commitment to making customers successful, **focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and **striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability. At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. - Coupa’s Privacy Policy_