elev8.io is revolutionizing the Behavioral Health industry by empowering our clients to bridge the gap between those struggling with addiction or mental health issues. - Act as a strategic partner for clients, driving business success through tailored solutions and expert guidance. - Lead client onboarding, ensuring seamless transitions from sales to implementation with clear resources and tailored support. - Serve as primary point of contact for behavioral health clients, managing daily interactions and delivering exceptional customer experiences throughout the lifecycle. - Collaborate closely with product fulfillment teams to stay informed about project progress, campaign statuses, and updates impacting customers. - Proactively identify opportunities for upselling and cross-selling within existing accounts, driving revenue growth through relevant solutions meeting customer needs. - Represent the voice of the customer within the company, providing feedback and insights to product, product fulfillment, and leadership teams. - Monitor and report on customer health scores, churn risk, and overall customer success metrics. - Align efforts with the project management team to deliver consistent, high-quality customer experiences. Key Qualifications: - Proven experience in sales, customer success, and B2B client-facing roles. - Understanding of digital marketing best practices, particularly SEO and PPC, with agency experience preferred. - Familiarity with project management tools such as ClickUp, Trello, or Asana. - Self-motivated, adaptable, and capable of working independently. Core Values: - Appreciate the Journey - recognizing that daily effort is key to success. - Go The Extra Mile - achieving desired outcomes regardless of effort required. - Customers are King - prioritizing customer well-being and success. - Act Like an Owner - taking full responsibility for work and actions. - Focus on A-Players - fostering a growth mindset and striving for excellence. - Understand the Why - driving positive change and alleviating suffering. - Focus on Impact - achieving exceptional results through performance and goal-oriented focus. - Adapt and Evolve - continuously learning and adapting for success. Compensation and Growth Opportunities: The compensation will be based on qualifications and track record. This is an ideal opportunity for ambitious and driven candidates seeking to lead one of the fastest-growing behavioral health companies in Colombia and the USA. About elev8: elev8.io offers comprehensive solutions for the behavioral health industry, including: - Generating qualified leads across all channels via elev8media - Optimizing CRM and tech stack via elev8tech - Improving lead-to-admit conversion rates via elev8sales