We are looking for a customer service agent to join us in a our team CUSTOMER OPERATION SUCESS S.A.S.! **Responsibilities**: - Understand customer needs and requirements. - Address the customer’s inquiries. **Qualifications**: - B2+ in English. - Full time availability. - Prior experience in collections, customer service, sales, or related call center experience, preferred. - High school diploma or equivalent required. - Excellent verbal communications skills, attention to detail, experienced problem solver, strong listening and negotiation skills, ability to multi-task, prioritize, and manage time effectively. - Assertiveness frustration tolerance and ability to deal with situations under pressure. **About the job**: - 100% on-site vacancy (Itagüi) - Indefinite term contract - 45 Productive hours. - 2 Days off - 2 weeks of training + 1 week of nesting - Basic salary 2.650.000 + 487.000 COP + tenure bonuses (3rd month, 6th month and 1rst, 2nd and 3rd year) + Health insurance (After three months) + Laika membership (Upon availability) + Netflix/ Spotify (Upon availability) Tipo de puesto: Tiempo completo, Indefinido Idioma: - B2+ (Obligatorio) Fecha de inicio prevista: 11/11/2024