**REMOTE ROLE** **Key Responsibilities**: - Ownership of content & program creation and facilitation of field-based product line demonstrations and trainings that target both channel partners & TDX’s global base of end-users - Focus on LATAM - Ownership of experimental plan creation and facilitation of field-based product line troubleshooting. Collaborate with the Technical Application Specialists when troubleshooting is required as part of a Customer Inquiry. - When applicable, assist Management and Sr. FAS colleagues with content & program development for multi-user technical workshops. - Direct interaction with TDX’s end-users and channel partners - Direct interaction with larger Product Support group, consisting of Product Support Specialists, Technical Application Specialists, and Field Service Engineers - Maintain close relationship with globally-based FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication - Creation of Trip Reports at the completion of field travel to document visit outcome - Coordinate with FAS Manager and respective Sales Consultant/Channel Partners/Regional Commercial Managers both pre - and post-travel, as needed - Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with TDX Commercial team to act on current initiatives and opportunities - Act as ‘voice of the customer’ and provide product feedback to departments such as Product Support, R&D;, and Marketing - Gain familiarity with the use of TDX’s Customer Inquiry database system to log customer inquiries - Represent the TDX business through participation at various global tradeshows that focus on the field of transplantation/HLA as requested by Marketing team. - Assist with setup and on-going maintenance of globally-based TDX Customer Service Centers; make use of Customer Service Centers, as needed, for facilitation of end-user and/or channel partner demo, training, and workshop activities - Provide feedback and direct involvement in the creation and maintenance of product documentation such as, product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience - As needed, and at the request of the TAS Managers for reagents and software, provide assistance with root-cause investigation and promotional testing **Other Job Requirements**: - **Qualification**: A Bachelor’s degree, or greater, from an accredited higher learning institution in the Biological or Chemical Sciences. Prefer five (5) years of experience working in an HLA Laboratory or related HLA experience is highly preferable. - **Knowledge of**: Direct experience and knowledge of TDX’s Antibody Detection and/or Molecular Typing products is highly preferable. Strong knowledge and comfort with Microsoft Office Suite, specifically Word, Excel, and PowerPoint. - **Ability to**: Past demonstrated success and comfort with creation and facilitation of technical programs and curriculums to both small and large audiences strongly preferred. Schedule and complete customer or channel partner visits on short notice to provide Effectively able to multi-task responsibilities and activities, and adapt to sudden changes in expectations and job needs. Exercise independent discretion and judgment in execution of duties and decisions. Effectively communicate, both orally and in writing, to management, customers, and third parties. Communicate effectively in English, both written and verbal.(Ability to speak additional languages would be an advantage, but not required.) - **Working Conditions/Physical Requirements**: