Join to apply for the GBS Intermed Collections Assoc role at UPS . Explore your next opportunity at a Fortune Global 500 company. Enjoy our innovative environment, rich culture, and talented teams that help you grow daily. We look for individuals with a blend of skill and passion to lead teams and elevate UPS to the future. Job Description This role involves collection responsibilities following established procedures for various clients. It aims to improve cash flow, minimize delinquencies, reduce days sales outstanding, and limit bad debt exposure. The position manages billing inquiries and responses for import clients, requiring extensive contact with clients, external agencies, and internal departments regarding payment issues. Knowledge of multiple products, services, or business units is essential. Responsibilities Provide excellent customer service. Respond to client inquiries within the required service level agreement. Identify, prioritize, and resolve complex issues delaying payments. Develop, create, and analyze collection and accounts receivable reports. Update client and stakeholder information using various software programs. Monitor and maintain assigned client accounts. Send recommendations to cancel account balances. Requirements Bachelor's degree or equivalent (preferable). Experience in collections. Strong organizational and prioritization skills. Basic negotiation skills. Experience handling objections and securing commitments (preferable). Conversational English (mandatory). Additional Notes Grade: 8. Location: Medellín metropolitan area (onsite). Employment Type Full-time, internal position. UPS is committed to providing a discrimination-free workplace. Level and Industry Entry level. Accounting, Auditing, and Finance. Truck Transportation industry. #J-18808-Ljbffr