This role is for an experienced operational manager with a strong record of accomplishment of delivering high quality service to internal and external clients of a large banking services organization. In addition to the day to day management of the Data and Regulatory Documentation Operations team. Key areas of focus for data and regulatory Documentation Operations will include: - Regional Management responsibilities for the Document Operations team; which supports the legal documentation of 70+ Citi legal entities. - Work with trainer on the execution of the training program for new staff in the region. - Development and process roadmaps to improve the performance of team in the region. - Drive data quality control - data managed is used throughout the Bank by 20+ downstream systems therefore ensuring quality control over the firm’s central data repository for Legal agreements is paramount. - Support critical, time sensitive, process which directly impacts timeliness of Clients experience - Target driven management of processing group with emphasis on innovation and productivity - Ensure that client interaction is responsive, effective and professional at all times. Role will be primary escalation and will have extensive interaction with other departments. - Oversight of daily control function; ensuring key legal data is accurately sent to trade capture, risk, and collateral systems. - Investigation and resolution of queries from trading desks, legal, compliance, Operations and requestors. - Ownership of all MCA results of direct reports. Full involvement in internal and external audits - Act as a point person and representative of MDO for the region - Manage and develop a high-performing team, ensuring accountability and performance. - Drive projects from initiation to completion and responsible for the results of junior team members. - Analyze data to create actionable insights for global improvement. - Partner with global stakeholders to align on strategic initiatives. - Present performance and strategic recommendations to executive leadership. **Qualifications** - 6 to 10 years of relevant experience - Extensive knowledge operational processes and challenges - Demonstrated experience of managing Operational team and People management skills - Stakeholder management skills including escalation resolution. - Experience of working within a shared services function with a diverse client base - Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage) - Strong knowledge of the Citi environment, understanding of products and services offered to clients - Proven ability to interpret and implement change - Knowledge and experience of the technologies and processes used in Citi - Considerable experience of dealing with senior management in a multi-function environment - Extensive experience in control/risk, Audit, Compliance or with external regulatory bodies **Education**: - Bachelor’s/University degree, Master’s degree preferred**Job Family Group**: Operations - Services - **Job Family**: Reference Data Services - **Time Type**: Full time- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._