Join to apply for the Trading Application Support Engineer L2 role at StoneX Group Inc. Overview Connecting clients to markets – and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices across five continents, we’re a Fortune-100, Nasdaq-listed provider, focusing on innovation, human connection, and delivering world-class products and services to all investors. At StoneX, we offer an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. Our digital platforms, comprehensive clearing and execution services, personalized support, and industry expertise provide a unique environment for career growth. Responsibilities Provide Level 2 support for our trading systems. Escalate issues with detailed analysis, replicate problems in test environments, and collaborate with development teams for resolutions. Document outages, participate in Incident and Problem Management, and interact with development teams. Engage with traders to understand workflows and improve support. Create and enhance automation tools for operational workflows. Develop monitoring infrastructure for proactive issue detection. Assess risks and advise on change and release timings. Investigate user queries related to logs, orders, and pricing. Query SQL Server databases to support investigations. Coordinate with IT, QA, Dev, and Infrastructure teams for software rollouts following ITSM/ITIL best practices. Interact regularly with front, middle, and back-office teams. Provide out-of-office hours support, including weekends, and communicate effectively with offshore teams. Qualifications Minimum 3 years’ experience in application support. Proficiency in PowerShell/Python for automation. Strong SQL and database knowledge, preferably with SQL Server. Team player with the ability to work under pressure. Excellent troubleshooting and problem-solving skills across technologies. Experience supporting multi-tier applications and distributed systems. Fluent in English (written and spoken). Passion for technology, self-motivated to learn and improve. Ability to prioritize and work independently, with a focus on process improvement. Experience with programming languages is a plus. Availability for on-call support, including weekends. Preferred Skills Knowledge of Linux command shell. Trading floor experience. Financial sector experience, particularly in trading environments. Familiarity with FIX/Exchange protocols. Experience with Agile Scrum methodologies. Knowledge of connectivity and order routing in equity trading. Experience with Visual Studio, TFS, Jira, Confluence, messaging systems (TIBCO, JMS), and open-source tools like Elasticsearch, Grafana, Time Series Databases. Understanding of Site Reliability Engineering and DevOps practices. Work Environment Hybrid work model. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology #J-18808-Ljbffr