**Job Information**: Job Family **IT*** Work Arrangement **Permanent WFH*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Light Up Your Career in Global Excellence!** Are you ready to illuminate your career internationally? Here, we offer you a unique opportunity to shine in the Food and Beverages industry without ever leaving your home country. As a System Administrator with our esteemed client, you'll enjoy a global perspective and have a lasting impact on customers across the globe. Our array of perks sets us apart from the rest: a comfortable and homey working environment and the chance to work with the brightest minds in the business. As a **System Administrator**, you will be responsible for offering L1-L2 support to address system-related issues, ensuring their timely resolution. Your role will involve close collaboration with end-users to understand and address their technical concerns, providing effective and user-friendly solutions. **_ Here’s an overview of your future role:_** - Employment type: Indefinite term type contract- Shift: Monday to Friday | 9 to 5 EST- Work setup: Remote/Work from Home **What do you need to succeed**: - Experience: Minimum of 3 years of relevant work experience in system administrator roles and L1-L2 support. - English Level: C1. Technical Stack: - Operating Systems: - Windows Server - Linux (Ubuntu, CentOS, etc.) - Networking: - TCP/IP, DNS, DHCP - VPN technologies - Firewall configuration and management - Virtualization: - VMware or Hyper-V - Cloud Services: - Amazon Web Services (AWS) - Microsoft Azure - Google Cloud Platform (GCP) - Server and Desktop Applications: - Microsoft Active Directory - Microsoft Exchange Server - Microsoft Office 365 - Group Policy Management - Monitoring and Logging: - Nagios, Zabbix, or similar monitoring tools - ELK Stack (Elasticsearch, Logstash, Kibana) - Backup and Recovery: - Veeam, Acronis, or similar backup solutions - Security: - Antivirus and endpoint protection tools - Patch management systems - Security information and event management (SIEM) solutions - Scripting and Automation: - PowerShell (for Windows environments) - Bash or Python (for Linux environments) - Remote Access: - Remote Desktop Protocol (RDP) - SSH (Secure Shell) - Collaboration Tools: - Microsoft Teams or Slack for communication - Jira or ServiceNow for ticketing and task management - Documentation: - Confluence or Wiki platforms for documentation Nice to Have: - Knowledge of containerization tools like Docker and container orchestration tools like Kubernetes. - Familiarity with configuration management tools such as Ansible or Puppet. - Understanding of web servers like Apache or Nginx. **What awaits you in this role**: - Provide L1-L2 support for system-related issues, ensuring timely resolution. - Collaborate with end-users to address technical concerns and provide effective solutions. - Maintain and troubleshoot hardware, software, and network-related problems. - Ensure the security and integrity of systems and data. - Work effectively in a remote setup, demonstrating both efficiency and accuracy. - Exhibit excellent customer service skills in interactions with end-users. - Ensure a stable internet connection for seamless remote work. **Why choose us**: - 5 Days work week - Remote/Work from Home - Work-Items (laptop, mouse, and headset) - Indefinite term type contract - 5 extra days of vacation leave (20 in total) that could be monetized - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Up skilling: Emapta Academy **Whom you’ll work with**: Our client, Streetlight Ventures, is a remarkable restaurant support and investment platform. They bring together a team of operational, marketing, finance, and real estate professionals, each with decades of experience, dedicated to supporting and investing in successful restaurant companies. Join our client and become part of an organization that controls, owns, or outright invests in thriving restaurant businesses, particularly those with a proven track record in suburban America. They provide comprehensive support services, helping these businesses to grow and succeed. **Work with Emapta, your partner for success.** Welcome to Emapta Colombia! At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad. Join forces with passionate professionals who share the desire to