CUSTOMER SUCCESS MANAGER

Sana Commerce


At Sana Commerce, were committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity. Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment. At Sana Commerce, were looking for a Junior Customer Success Manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. In this role, you will manage a portfolio of approximately 80 customers in North America as part of the Americas Customer Success team. What you'll get: The opportunity to make an impact at a fast-growing SaaS scale-up; Working closely with global leaders on strategic initiatives; Up to 6 weeks work from anywhere per year; A hybrid working model 3 days from the office, 2 days from home A culture rooted in collaboration, customer obsession, growth mindset, and bold impact Be empowered: take ownership of your portfolio and drive measurable business outcomes. Grow fast: coaching, elearning, and exposure to cross-functional teams. Make a real impact: your work tangibly shapes customer success and product development.

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