2 days ago Be among the first 25 applicants Direct message the job poster from DOXA Talent Bilingual Psychologist | Talent Acquisition | Recruitment & hiring specialist at Doxa Talent. #ConsciousOutsourcing Our Company At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally. DOXA Talent has a growing footprint as a top offshoring partner in Colombia. We offer a very competitive salary, benefits, permanent remote work, opportunity to grow, and a collaborative and supportive team culture. We employ talent in Colombia – along with other geographies – for our clients, based in the United States. Environment : Colombian and International Teams. Language : Advanced English (B2/C1+). Timezone : 9:00 am - 6:00 PM EST. Non-fixed Term Contract. Experience : 3 + years of experience. Salary: Up to $4.000.000 COP per month. THE ROLE We are currently looking for a Customer Service Representative who is passionate about problem-solving and exceeding customer expectations. We are in search of an extraordinary individual filled with energy, a team player who is driven by results, and someone who will deliver best-in-class service in a professional and timely manner. As a part of the Customer Experience team, your overall responsibilities will be to ensure customers receive professional, quality, and timely service. Your responsibilities are focused on responding to customer correspondence with the highest degree of courtesy and resourcefulness for our existing and prospective customers. The ideal candidate understands the need for a flawless customer experience, can multitask, and stay organized in a fast-paced environment. Responsibilities Answer inbound calls and emails to assist customers Identify customer needs and provide personalized service to ensure positive and meaningful outcomes Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues Utilize data and customer feedback to analyze customer service trends and recommend revised policies and processes to improve customer experience Collaborate with management to resolve customer issues when necessary to provide the most seamless customer experience possible Qualifications A Bachelor’s degree in the related field is an advantage Minimum of 3 years of experience in a direct customer support role Strong ability to develop customer relationships, facilitate customer engagement Adept in Microsoft Word, Excel, PowerPoint, and the management of data and reports Ability to multi-task in a fast-paced environment with a commitment to responsiveness and customer/co-worker satisfaction Strong written, listening, and verbal communication skills, as well as exceptional interpersonal skills Strong results-oriented team player with a passion for driving cross-functional collaboration Highly reliable with a consistent attendance record Highly proficient in performing tasks requiring accuracy and on time Exceptional skills in critical thinking, problem-solving, and organization, including being able to handle multiple priorities Ability to work collaboratively and professionally Self-starter with proof of a strong work ethic Comfortable using resources to work independently to problem solve/assist customers Continuously adapt as the business evolves and grows Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Business Development, and Other Industries Outsourcing and Offshoring Consulting, Business Consulting and Services, and Public Relations and Communications Services #J-18808-Ljbffr