Hi there! We are South and our client is looking for a ! Note to Applicants: Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.We're looking for someone who is…Excellent communicator: You possess strong verbal and written communication skills, enabling you to convey information clearly and effectively.Passionate about client success: You are driven by a genuine desire to help clients achieve their goals and ensure their satisfaction.Detail-oriented in their work: You have a meticulous approach to tasks, ensuring accuracy and high standards in every project.Adaptable to changing needs: You are flexible and open to adjusting priorities as needed in a dynamic work environment.Committed to providing exceptional support to our Pass Platinum Subscribers: You are devoted to offering timely and helpful assistance to ensure the success and satisfaction of our premium clients.Expected OutcomesFoster Positive Client Relationships: Build and maintain strong, positive relationships with 30-40 clients, engaging in 60-100 meaningful conversations per week, thriving on client interaction, and excelling at making each client feel valued and supported.Effective Support: Deliver clear, helpful, and timely support to platinum clients with the goal of a 90% retention rate.Ensure Client Satisfaction and Loyalty: Continuously strive to exceed client expectations, ensuring their satisfaction and fostering long-term loyalty, while finding joy in going above and beyond for clients.Support Sales Campaigns for Platinum Members: Efficiently set up and deploy sales campaigns for platinum members, requiring a proactive approach and a commitment to helping clients grow their business.Required Attributes and CompetenciesSomeone who isPassionate about client successExcellent communicatorDetail-orientedAdaptablePositive & CalmSomeone who does notShy away from client interactionStruggle with time managementWork poorly in teamsNeglect attention to detailRequired Experience2-3 years in a client-facing or customer success role, preferably in a fast-paced, digital or creative industry.Proven experience managing a high-volume inbox, with excellent written communication and attention to detail.Demonstrated ability to build and maintain strong client relationships, offering thoughtful, solution-oriented support.Comfort using tools like HubSpot, Asana, and Slack to communicate, organize tasks, and track client interactions.Experience executing or supporting marketing campaigns or managing small-scale projects with deadlines and deliverables.Would be nice…Experience working with photographers, creatives, or small business owners.Familiarity with project management and keeping multiple tasks organized across clients.A knack for writing warm, personable, and professional client emails.Calm under pressure and able to maintain a positive tone in challenging situations.An eye for aesthetics or interest in photo-related products like albums and prints. #J-18808-Ljbffr