Job Title: Director, Account Management About the Role: We are seeking a seasoned professional to lead our account management efforts and drive growth in key markets. As a Director, Account Management, you will be responsible for setting sales strategies aligned with our geography strategy and achieving sales goals that drive market share, volume, and revenue growth. Main Responsibilities: - Lead and manage existing customer relationships, identifying opportunities and customer needs in the core business, new flows, and digital areas. - Partner with customers to deliver customized solutions and comprehensive consulting support. - Responsible for pipeline management at the account level. Key Accountabilities: - Design, develop, and lead accounts strategies and business by understanding payments industry trends, players, products, technologies, etc., delivering strong commercial execution and partnership with accounts, leveraging MasterCard's products & services value proposition to manage account pain points at a strategic level, with short- and long-term vision. - Increase MasterCard relevance (share and P&L; participation) in the accounts business through negotiations at Senior Management level, setting with them the business strategy in the mid-to-long term view, understanding and influencing customers' end-game and roadmap, as well as influencing trends and strategic decisions of the accounts. - Increase MasterCard footprint in the accounts by identifying new business opportunities within traditional MasterCard solutions and beyond, negotiating at Senior Management level to obtain approval and sponsorship to develop such opportunities. - Lead cross-functional teams (Marketing, Products, Customer Delivery, CIS, Services, etc.) to manage and deliver on transformational projects with mid-to-long-term financial impact, managing, leading, and coaching a sales team, including handling responsibilities of administrative processes (SIP, performance review & feedback, etc.). Lead teams on his/her responsibility. - Design, develop, and manage business solutions for the accounts that will serve to identify and solve the accounts needs through deep understanding of MasterCard value proposition, and by continually challenging MasterCard's planning, decisions, and initiatives. Strengthen internal requests by aggregating cluster accounts needs and opportunities, to provide leverage to and liaison with accounts strategy and vision. - Responsible for cluster accounts P&L; performance (business drivers and revenue lines) and profitability (margins), setting forecast and business drivers projections, ensuring accounts performance to meet annual targets, understanding MasterCard financial and administrative processes and policies, but continually challenge internal status-quo in favor of a more customer-oriented organization, supporting accounts in selling services through expert-level knowledge of one or more services tracks (Processing, Fraud, etc.) as well as in-depth knowledge of BAU MasterCard solutions/products to ensure commercial execution. - Manage, lead, and align sales and functional teams including resources in other geographies to develop an integrated strategy for customers that have regional presence. Lead teams on his responsibility through ensuring performance, development, coaching, and growth, tracking and managing the team to make sure they accomplish objectives and grow within the company. - Active engagement and alignment in the definition and execution of the market transformation strategy (MasterCard playing a more relevant role in the value chain). Requirements: - Bachelor's degree (Master's preferred) - Experience in complex sales positions, business development, and strategic account management preferably within the financial services or retail banking business (credit card industry preferred) - Leadership and Team work skills - Customer oriented - Communication effective - Strong relationship management skills - Sales and marketing knowledge - People management - Analytical - Conceptual thinking - Conflict resolution - Bank or Financial services industry experience (credit card, retail banking experience preferred) - High-level negotiation skills - Influencing others - Language of the customer - Problem resolution - Strategic planning - Negotiation capabilities for large-size deals - Multitask skills' - Manages people well and builds high-performance teams - Dynamic, energetic, and withstands hardship and stress - Acts with a sense of urgency - Has credibility with multiple constituencies - Demonstrate executive presence - Possesses external credibility. Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach; and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Seniority level: Director Employment type: Full-time Job function: Business Development and Sales