Join to apply for the Customer Success Specialist role at Growth Troops Join to apply for the Customer Success Specialist role at Growth Troops Get AI-powered advice on this job and more exclusive features. This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Full-Time Remote (U.S. Eastern Time Hours) Join a creative, fast-growing podcast studio—and help top brands bring their stories to life. We’re a dynamic B2B podcast production studio creating high-quality branded shows for corporate clients. We’re looking for a Customer Success Specialist to be the driving force behind exceptional client experiences—from onboarding to renewal. In this full-time, fully remote role, you’ll serve as the primary point of contact for clients, ensuring every show is delivered smoothly, on schedule, and with maximum impact. You’ll coordinate production logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and excited. If you're a confident communicator, love building relationships, and thrive in fast-paced creative environments, this role is for you. What You’ll Do Lead structured client onboarding through kickoff calls and milestone planning Manage production timelines, guest booking, asset delivery, and episode approvals Use automation tools (Zapier or Make) to streamline workflows and reduce manual tasks Serve as a proactive communicator, keeping clients informed and engaged throughout the process Track and interpret podcast metrics to help clients understand impact and guide improvements Identify and resolve any delivery issues to maintain smooth operations Support renewal conversations by consistently delivering value and a standout experience What You Bring 3+ years of experience in customer success, client services, or account management—ideally in media, SaaS, or tech-enabled services Hands-on expertise with automation tools like Zapier or Make Strong verbal and written communication skills, including experience leading Zoom calls High comfort level with project management, CRMs, and digital collaboration tools A calm, detail-oriented, and proactive mindset Bonus: Knowledge of podcast production or B2B content marketing Why You’ll Love This Role Shape a new function: Be the first to build and refine customer success at a scaling studio Creative meets strategic: Work at the intersection of content, tech, and client relationships Own your impact: Help turn client goals into standout podcasts that make a difference Remote flexibility: Work from anywhere, while aligning with U.S. Eastern Time hours Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Other Industries Operations Consulting Referrals increase your chances of interviewing at Growth Troops by 2x Sign in to set job alerts for “Customer Success Specialist” roles. Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 week ago Customer Support Specialist (Incident Resolution) Customer Support Specialist (Modification Team) Customer Success Manager - LATAM (remote) Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 day ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 4 days ago Medellin, Antioquia, Colombia 3 months ago Customer Success Manager (Podcast Company) Customer Success Manager – LATAM (Remote) Bogota, D.C., Capital District, Colombia 5 days ago Customer Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Virtual Assistant - Customer Support & Administrative Coordinator We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr