CX Junior Analyst We're seeking a talented professional to join our team as a CX Junior Analyst. As a key member of our customer experience team, you will play a vital role in supporting the performance analysis of placements and identifying trends for improvement. - Support the analysis of CX metrics, including complaints, reopenings, TMO, resolution times, and other relevant data. - Collaborate with internal teams to ensure timely and effective support for merchants and customers. Becoming part of our team means being part of a company that values equality and provides equal opportunities regardless of identity, race, religion, nationality, age, disability, training, or experience. Key Responsibilities: - Operational Support: - Follow up on recurring cases affecting merchant experience. - Collaborate with internal teams to ensure timely and effective support. - Basic Data Analysis: - Assist in analyzing CX metrics (complaints, reopenings, TMO, resolution times, etc.). - Identify patterns or trends indicating process or tool failures. - Information Management: - Document processes and relevant cases to facilitate internal knowledge sharing. - Keep records and reports of incidents or findings up to date. - Interaction with Merchants: - Assist in resolving operational or support issues reported by partners. - Proactively escalate complex cases to the appropriate teams. - Continuous Improvement: - Participate in feedback sessions to propose improvement ideas. - Support the execution of tests or pilots of new CX solutions.