Operations Manager – Remote Role Job Requirements Core Responsibilities • Manage and triage incoming leads from the call center and online inquiries; assign to local BDR team or escalate to owner as needed • Head hunt referral partner opportunities to push BDRs work output • Coordinate and publish the team schedule in collaboration with local Estate Sale and Move Managers • Maintain oversight of project pipelines; ensure timelines, milestones, and client expectations are being met • Conduct virtual consultations with prospective clients (Teams, Zoom, phone, etc.) when needed • Coordinate post-job client follow-up communication (email, phone) to ensure satisfaction and gather feedback • Assist in creating and managing operational processes and SOPs to improve efficiency and scalability • Help manage vendor relationships (e.g., appraisers, liquidators, donation centers), including scheduling and coordination • Input and update all contact, client, and job data in FranConnect or similar CRM platform • Assist with weekly reporting and monthly performance summaries (revenue, costs, KPIs) • Support owner in managing online job board postings and basic HR administrative tasks (scheduling interviews, onboarding checklists) • Identify opportunities to promote CT services through community outreach or digital channels (e.g., LinkedIn, Facebook groups) • Be a self-starter with a 'solutions-first' approach and the ability to work with minimal supervision Required Skills & Qualifications • Must speak fluent English and have an accent that doesn’t cause issues with communication on the phone • 2+ years of experience in remote operations or project management • Strong proficiency with CRM tools, scheduling software, and Microsoft Office (Word, Excel, Outlook) • Familiarity with FranConnect or similar franchise/CRM platforms preferred • Exceptional written and verbal communication skills • Highly organized, detail-oriented, and able to juggle multiple timelines • Experience with recruiting tools and social media job boards (LinkedIn, Indeed, Facebook Jobs) • Comfortable supporting a business owner/executive with daily prioritization and task follow-up • Knowledge of basic HR processes and remote onboarding • Understanding of online project management tools (e.g., Trello, Asana, Monday.com) preferred • Availability during EST business hours Soft Skills • Proactive and resourceful • Calm under pressure and solution-focused • Strong interpersonal instincts and client service mindset • Trustworthy with confidential information and business decisions • Interested in growing with the company and adapting to a dynamic business launch environmentEl equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera Profesional - 7 años de experiencia - Idiomas: Inglés - Conocimientos: CRM, Capacidad de decisión, Desarrollo de negocio, Gestión, Gestión de equipos, Liderazgo, Mejora del rendimiento, Planificación de proyectos, Planificación estratégica, Resolución de conflictos, Resolución de problemas, Servicio al cliente, Gestión de personal, Administración