Get AI-powered advice on this job and more exclusive features. This is a fully remote, full-time position which will be supporting users in the UTC – 8 time zone. Please only apply if you can commit to working UTC – 8 business hours each day. Strong English verbal and written communication are required , C1/C2 level, as you will be working with English customers and coworkers. To be considered for this role, you must apply with an English resume/CV . Preferred candidates will be bilingual in English and Spanish. Company: Founded in 1982, SMS Datacenter is a growing IT Managed Service Provider for Colocation, Cloud, Networking, Security, Service Desk, IT Consulting, and other Managed Services. We are a team of engineers and techs who tackle new projects, challenges, and issues every day, designing, supporting, and troubleshooting users’ infrastructures so they can focus on their businesses. If you enjoy busy days of working with fellow IT professionals to solve problems and create long-term solutions, then apply to join the team! Position: Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? As an L3 Senior Service Desk Technician , you will provide final level support for device and user issues related to desktops, systems, and networking, escalating to specialized engineering teams for site-wide or configuration issues when necessary. Priority will be given to candidates able to work Tuesday through Saturday or Sunday through Thursday . Responsibilities: Provide Level 2 and 3 support and excellent customer service for all business users and coworkers Respond immediately to calls, emails, messages, and tickets Take on escalations, providing guidance and training to L2 team members Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments Document all work done, issue/project status, and time entries on tickets throughout the day Support projects and other tasks as needed Skills Required: Excellent verbal and written English communication, C1 or C2 preferred, B2 minimum 5+ years of experience providing Level 2 or 3 desktop support, preferably in a Managed Service Provider or other multi-tenant environment 3+ years of combined experience in roles involving infrastructure and networking support or engineering, preferably for an MSP or other multitenant environment Administration of Windows Active Directory, Group Policies, and various Windows OSes and platforms Microsoft 365 or Exchange administration, migrations, and security General networking including TCP/IP, Layer 2 (VLAN), WAPs, 802.11x including DNS and DHCP, Routing, Switching, Firewalling basics (preferred) Windows and Mac deployment and security Knowledge from certifications like CompTIA A+, Network+, Security+, VMWare, CCNA, Microsoft, etc. or equivalent experience Bonus Points for the Following: Virtual Desktop Infrastructure and Management of environments such as VMware Horizon, Citrix, and MS Remote Desktop Services of 50+ users VoIP migration VMware experience and/or certifications (vSphere, ESXi, vCenter) Backup and data recovery technologies experience (Veeam, Rubrix, etc). Experience working with software licensing and software partners. Experience supporting Microsoft technologies such as SQL, IIS, DFS, File and Print, etc. Knowledge of cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption) Compensation and Benefits: This is a long-term contract position. Contractors who complete the first 90 days of employment will be eligible for Paid Time Off of to 10 vacation/personal days , 5 sick days , birthdays off , and 8 US holidays each year. Final compensation is expected to range between $1,080 – $2,250 per month, and will be determined by factors including relevant skills, experience, English mastery, and geographic location. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Referrals increase your chances of interviewing at SMS Datacenter by 2x Get notified about new Service Desk Technician jobs in Ecuador . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr