Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. **Responsibilities**: - Partner closely with Product Management, Development, Quality Assurance, Client Services, and other teams to create - customer-facing and internal product content - Document each new Coupa release, and maintain and improve our current product documentation - Triage developer JIRA tickets into customer release notes using agile methodologies - Mentor junior writers, provide craft leadership, and provide knowledge and opinions to the team - Create and update web content using documentation tools, including but not limited to: Ingeniux, Fonto, SnagIt, HTML/CSS, Git - Support other parts of the organization as they develop and deliver content for customers, partners, and employees - Work closely with Coupa Content team to enable flow of information and maintain currency of product and instructional content - Work with designers and developers to ensure new UI wording meets Coupa standards **Requirements**: - A Bachelor’s degree in a technical field like engineering or science, or in language or technical communication - Strong understanding of help authoring tools, content management systems, and associated technologies and standards, for example, Ingeniux, DITA XML, Markdown, HTML, CSS, etc. - Ability to work under mínimal supervision - Knowledge of agile software development so you can work closely with software developers to improve in-app user assistance content and technology - Eagerness to share ideas on improving our tools and making our processes more efficient - Demonstrated ability to manage multiple deliverables over tight timelines - Robust portfolio of writing samples, demonstrating excellent written communication skills - Strong ability to adapt communications to varied audiences, both internal and external - Proven track record of translating complex concepts into easy-to-understand, user-focused content - Proven ability to thrive in a fast-paced environment and adapt quickly to changing priorities LI-Remote The culture at Coupa is why! Coupa is certified as a “Great Place to Work” by the Great Place to Work organization. At Coupa, we’re building a great company that is laser-focused on three core values: **ensuring customer success** with an obsessive and unwavering commitment to making customers successful, **focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and **striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability. At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. - Coupa’s Privacy Policy_