Customer Success Engineer I - Production Operations (Hybrid Work Schedule) Quorum Software Application Deadline: 03.07.2025 Position: Customer Success Engineer I - Production Operations (Hybrid Work Schedule) Join us at Quorum Software as a Customer Success Engineer I in Production Operations. We are seeking a dynamic professional to support our clients and ensure successful implementation of our solutions. About Quorum Software Quorum Software is the world's leading provider of digital technology for the energy industry, focusing on business workflows that drive the next evolution of energy. Our solutions help energy companies optimize operations and make data-driven decisions to enhance profitability and growth. Role Overview This role involves supporting our Production Operations suite, which includes modules for field data capture, real-time production monitoring, and allocation engine management. The position is based in Bogota, Colombia, with a hybrid work model. Responsibilities 1. Provide technical and customer support via phone. 2. Train new users and share best practices. 3. Assist in onboarding new customers and transitioning them into advocates. 4. Contribute to process improvements for customer implementation. 5. Maintain documentation and manage relationships in the CRM. 6. Gather feedback for product development. 7. Participate in QA testing for new releases. 8. Perform other duties as assigned. Minimum Requirements 1. 4-year degree from an accredited university. 2. 3+ years in the oil and gas industry, with knowledge of production allocation principles. 3. Experience with support, development, testing, or implementation of software products. 4. Preferred: 2-3 years in customer service and application support. 5. Advanced Excel skills (VLOOKUP, INDEX, MATCH, IF). 6. Excellent interpersonal and communication skills. 7. Strong organizational skills and attention to detail. 8. Fluent in English, both written and verbal. Preferred Skills - Basic knowledge of SQL databases. Additional Information - Successful candidates must pass background checks including criminal, education, employment, driver's license, and ID verification. - Employment is contingent upon eligibility to work in Colombia; visa sponsorship is not provided. #J-18808-Ljbffr