Join to apply for the Associate, Real Time Management- Bilingual role at Concentrix 2 days ago Be among the first 25 applicants Join to apply for the Associate, Real Time Management- Bilingual role at Concentrix Get AI-powered advice on this job and more exclusive features. Job Title: Associate, Real Time Management- Bilingual Job Description The Associate Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Career Path Policies: The game-changers must have the approval of his or her immediate supervisor to apply for the call. Required tenure: 6 months. Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). Must not have active disciplinary actions. The game-changer may participate in only one process at a time. Comply with the learning paths of the Corporate University. Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. If it is necessary to launch the same call for applications several times, the not selected game-changer will not be able to apply for the same position in the following 2 months. The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Essential Functions/Core Responsibilities Distributes accurate and timely agent schedules Inputs intraday corrections and exceptions into systems for agent time off and absences. Monitors inbound volume for unusual activity to ensure staffing needs are met. Recognize abnormal scheduling issues and escalate as necessary. Initiates and coordinates trouble tickets and escalate issues as required. Prepares standard and ad hoc reports for agent availability effectiveness. Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center. Location: COL Work-at-Home Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1607884 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2x Get notified about new Management Associate jobs in Colombia . Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 weeks ago Colombia $12,000.00-$16,800.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $12,000.00-$16,800.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 months ago Colombia $12,000.00-$16,800.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago AML Analyst, Sanctions and Transaction Monitoring Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr