Task: As a Customer Support Engineer, you will have the opportunity to help resolve Liferay product issues for hundreds of companies across various fields, including entertainment, finance, government, and more. Responsibilities: Manage multiple reported issues among various customers simultaneously. Investigate real-life scenarios within Liferay’s products. Recognize and gather crucial information to lead to solutions. Configure different Java web-based environments daily to test and reproduce customer issues. Maintain a professional and high-quality relationship with customers through our internal ticketing system. Communicate status updates and coordinate with customers from start to finish. Collaborate as a team to deliver optimal solutions through brainstorming and knowledge sharing. Create and maintain internal and public-facing documentation. Expectation: Customer-focused engineer with a Computer Science background. Ability to read and understand Java code (minimum 2 years). Experience with application servers (mainly Tomcat) and databases (mainly MySQL, Oracle). Excellent English communication skills (reading, writing, speaking). Strong problem-solving and interpersonal skills. Motivation for continuous learning, adaptability, and flexibility. Proven multitasking ability with attention to detail. Passion for quality, client satisfaction, and new technologies. Other: What we offer: A collaborative environment where team members support each other's growth. Time management: 60% work, 20% helping others, 20% learning. Work from home with at least 2 days/week in the office; the office is always open. Personalized growth plans and training opportunities. Office amenities: personal workspace, game room, well-equipped kitchen, terrace with a grill. A culture of open communication and appreciation. Private healthcare for all employees. Opportunity to work at a leading open-source company. Company details: Liferay, Inc. is a profitable B2B enterprise software company with over 1,200 employees worldwide. Recognized by Gartner, we provide enterprise open source solutions, including Liferay Experience Cloud, serving clients like Airbus, US Bank, Honda, and Desjardins. We are driven by a mission to empower communities and make technology accessible, supporting employee volunteerism and charitable giving. #J-18808-Ljbffr