Job summary At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To support our continued growth in the legal tech and legal services space, we're hiring an experienced Operations Manager to lead and support our Legal Staffing Solutions teams. This role ensures the smooth delivery of high-quality support to legal clients in areas such as immigration, mass tort, and personal injury law. Qualifications - Fluent in English (written and spoken); comfortable communicating with U.S.-based legal clients. - 5 years of experience managing teams or operations in a legal support, BPO, or legal tech environment. - Proven leadership and people management skills, including hiring, coaching, and performance management. - Strong understanding of timekeeping and productivity systems (e.g., Jira or similar platform). - Ability to prioritize and make decisions quickly in a dynamic, client-facing environment. - Proficient in Google Workspace and Microsoft Office (especially Excel). - Comfortable giving and receiving feedback with a focus on continuous improvement. - Experience managing staffing for legal clients (e.g., immigration, mass tort, litigation support) is a plus. Responsibilities - Oversee multiple legal support teams (e.g., case coordinators, client services reps) across clients, ensuring consistent performance and delivery. - Maintain strong, professional relationships with legal clients, promptly addressing escalations and identifying process improvements. - Provide direction and mentorship to Team Leads and Coordinators, offering regular performance feedback and coaching. - Validate time entries to ensure billing accuracy across all client teams. - Lead weekly and monthly team meetings to promote cohesion, transparency, and alignment across support functions. - Prepare and present performance reports, client feedback summaries, and service optimization recommendations to senior leadership. - Collaborate with sales and account management teams to support the client onboarding process, including kickoff meetings, role scoping, IT and security coordination, and training rollout. - Ensure compliance with Colombian labor regulations while reconciling any conflicts with client-specific policies. - Collaborate with Recruitment, IT, HR, and Legal to coordinate hiring, transitions, and workforce planning. - Act as the internal point of contact for staffing process improvements, documentation, and approvals. - Champion team well-being, professional development, and retention in a high-performance environment. - Contribute to strategic planning discussions with senior leadership, particularly related to legal staffing expansion and service innovation. - Monitor KPIs and legal support metrics to identify trends, risk areas, and growth opportunities. Benefits You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more *All resumes and application answers must be in English Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora