Job summary The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey Responsibilities - A key technical leader who knows payments, especially in implementation technologies, and integration frameworks and can define, design, and implement our platform's different integration methods using sophisticated techniques. - Coordinate integration project timelines, tasks, and development efforts with both the internal engineering team and commercial teams to manage implementation projects and ensure we keep customers on plan and on schedule. - Understanding the supply chain and its technical implications for a client or a partner, within our turbulent ecosystem through innovation, service application, and product delivery. - Matrix managing implementation per required solution and supporting client needs for complex configuration, customization, and implementations to our high-level tier prospects and partners. - Establish operational service excellence through the identification of issues, troubleshooting, and execution of technical fixes to improve efficiency, remove obstacles, or create optimal processes and approaches to the business, understanding the payment transaction workflow. - Highly skilled at applying consultative methodologies and solving integration pain points, while delivering white-gloved service to our clients and partners. - Provide system configuration support based on changing business needs. - Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting support approach to accommodate client needs. - Support 24/7 team activities to generate timely solutions to tickets escalated to this level. - Comply with performance and quality indicators defined by the organization. - Participate in sessions with suppliers, customers, and the team to establish checkpoints activities, communication channel, SLA's according to local/global market needs. - Attend and manage support cases that require local market knowledge and technical/functional knowledge of the platform. - Identify opportunities for improvement and be creative with a focus on the automation of support activities. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora