Job Title: Concierge A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. Key Responsibilities: - Serve as a key point of contact for Guests and efficiently respond to Guest enquiries - Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others - Process and deliver messages for Guests - Deliver and safely store Guest luggage - Stay current with all hotel services as well as daily VIP requests and special events - Ensure orderliness and safety guidelines around the lobby and front door areas - Provide support to Management as required, in cases of emergency - Project a professional manner with an emphasis on hospitality and Guest service - Maintain a clean, healthy, and safe working area - Act in accordance with policies and procedures when working with front of house equipment and property management systems Requirements: - Positive attitude and good communication skills - Commitment to delivering a high level of customer service - Excellent grooming standards - Flexibility to respond to a variety of different work situations - Ability to work on your own and as part of a team - Knowledge of the local area Previous experience working in Concierge in a hotel environment is advantageous. About Hilton Worldwide Inc. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Our vision