Role Description: **What You'll Be Doing**: - Become the trusted point of contact for a dedicated portfolio of accommodation providers. You will be their authority, answering their questions, providing unwavering support, and ensuring they feel valued and empowered every step of the way. - You'll champion strong, lasting relationships by engaging in regular performance-focused conversations. Your proactive outreach will ensure our partners consistently offer our customers the best availability and most competitive pricing, crafting an outcome where everybody wins. - Your ambitious spirit will shine as you identify and connect with exciting new potential partners, expanding our network and bringing even more incredible accommodations to our global audience. - You'll tackle critical customer service issues related to your portfolio with agility and efficiency, ensuring swift and satisfactory resolutions for our partners and travelers alike. - Play a key role in organizing engaging events like workshops and webinars, empowering our partners with the knowledge and tools they need to thrive in the ever-evolving travel landscape. **What You'll Bring**: - English and Spanish: fluent in both languages, spoken and writing - Always seeking effective strategies and focused on achieving tangible outcomes. - Your strong work ethic makes you self-directed and resourceful, taking initiative and finding innovative ways to succeed. - Proactive and flexible, readily adapting to changing priorities and comfortable working both independently and collaboratively within a team. - Your exceptional interpersonal skills allow you to prioritize your workload optimally and lead your time with precision. - You possess strong interpersonal skills, building rapport and fostering positive relationships effortlessly. - You have the ability to influence partners over the phone, expertly guiding them to implement valuable suggestions. - Your eye for accuracy and analytical abilities enable you to interpret data and recommend partners to make informed decisions. - ** You are required to live within a commutable distance from your assigned office location** **What We'll Provide**: - Medical, life, and disability insurance* - Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave - Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status - Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership - Collaborative, friendly and diverse culture - Referral Program - This role doesn’t come with relocation assistance - This role doesn’t come with visa assistance - Additional Quarterly bonus potential- Please note that while our philosophy is the same in every location, benefits may differ by office/country. Should you require accommodation to meet the essential functions of this job, please let us know.