At Iron Mountain, work makes a positive impact for our customers, employees, and the planet. We seek smart, committed people to join us in records management, digital transformation, data centers, asset lifecycle management, and fine art storage. We partner with 225,000 global customers daily to preserve their artifacts, extract value from inventory, and protect data privacy in innovative ways. Job Overview: We are seeking a detail-oriented Collections Resolution Lead for healthcare to manage collections, resolve disputes, and ensure compliance with customer billing requirements. - Collections and Billing Management: - Review overdue invoices and payment histories to determine dispute causes. - Utilize internal systems to track and manage collections activities. - Collaborate with internal departments to resolve discrepancies and ensure proper documentation. - Dispute Resolution: - Investigate and resolve disputes, addressing billing errors and non-payment issues. - Provide clear explanations to internal and external customers regarding claim status and payments. - Serve as a first escalation point for team members on complex issues. - Evaluate unresolved disputes for higher-level management, ensuring compliance with customer requirements. - Compliance and Documentation: - Maintain compliance with state and federal regulations concerning customer and patient data. - Audit communications, disputes, resolutions, and actions taken to resolve collections issues. - Prepare reports on collection progress and outcomes for management. - Customer Service and Communication: - Provide excellent customer service when communicating with internal and external customers. - Address concerns promptly and professionally to minimize financial burden. - Continuous Improvement: - Stay updated with trends and changes in assigned vertical's billing practices. - Participate in training programs to enhance knowledge of collections processes and improve dispute resolution strategies. - Additional Responsibilities: - Apply in-depth knowledge of collections and billing disciplines to effectively manage tasks and resolve issues. - Act as a resource and provide guidance to colleagues with less experience in collections and dispute resolution. Qualifications: - Education: - Bachelor's degree in Accounting or Finance or a related field is preferred. - Experience: - Minimum 5 years of experience in dispute resolution, collections, billing, or revenue cycle management. - Skills: - Strong analytical and problem-solving abilities to resolve complex billing and dispute issues. - Excellent communication and negotiation skills, both written and verbal. - Proficiency in using Iron Mountain systems. Work Environment: - This position may require both in-office and remote work flexibility. - Must be able to work independently and as part of a team in a fast-paced environment.