: **Program Manager - Canada Digital Adoption Program** **Reports to: Chief Strategy Officer** **Status: Temporary, Full-time, 1-year contract with potential for extension** **ABOUT SMALL BUSINESS BC** Small Business BC (SBBC) is a non-profit organization that is here to help British Columbia’s entrepreneurs grow successful and sustainable businesses. Supported by PacifiCan and the BC Ministry of Jobs, Economic Recovery and Innovation, we celebrate and champion the thriving small business community within BC. **PRIMARY FUNCTION** We are seeking a motivated and organized Program Manager to oversee and manage delivery of the Canada Digital Adoption (CDAP) - Grow Your Business Online Program administered by Small Business BC. This is a unique and exciting opportunity to become part of a program that assists small businesses with digital adoption and partners youth with entrepreneurs to grow business online in B.C. This position is responsible for implementing and managing efficient and effective program delivery while working closely with diverse stakeholders, partner organizations and government bodies. This project currently has a three-year timeline with an aggressive implementation plan that will require an experienced and flexible leader. This position is for a one-year contract with potential for extension contingent on continued program funding. **JOB DUTIES & TASKS** - Provides project management and oversight for successful implementation of the program - Develops and implements project/program plans, objectives, timelines, and deliverables in conjunction with SBBC Executive staff, program staff, partners, and external stakeholders to ensure targets and budgets are met. - Assists in recruitment, onboarding and training of program staff as needed. - Oversees and directs program budget and resources to ensure program integrity. - Evaluates effectiveness of existing program framework and identifies areas for improvement or opportunities in the client journey. - Reviews analytics, data and feedback to inform program growth and direction. - Provides regular program updates to Leadership team and external stakeholders. - Acts as the key point of contact with program partners and government. - Responsible for the management of all third-party contracts ensuring compliance and delivery of objectives for CDAP. - Works closely with the Marketing Coordinator to implement marketing strategy and activities. - Manages, supports, and directs the work of all CDAP Program staff - Manages daily grant operations and ensures a consistently high level of customer service. - Manages program activities among grant staff in collaboration with the Program Coordinator. - Communicates consistently across departments to ensure smooth daily operations and program objectives are fulfilled. - Develops policies, procedures and best practices to create a seamless and professional client experience. - Investigates and resolves issues related to improving customer service delivery. - Assesses training needs and schedules training activities for team members as needed. - Monitors staff performance and conducts individual performance reviews. - Leads communication on program performance, updates, and milestones. - As the primary contact, builds and maintains strong relationships with program partners, sponsors, and government partners for successful program delivery - Engages and leads communication with all partner organizations to develop program goals, establish key processes, oversee contract delivery, and address challenges. - Works closely with program partners to coordinate flow of information and trends within B.C to increase engagement and program participation. - Represents SBBC and the CDAP program with new and existing program partners and stakeholders to create lasting allegiances beyond the program timeframe. - Delivers presentations or updates to program partners to inform progress and direction. - Tracks program progress and leads reporting of program metrics - Compiles quantitative monthly, quarterly, and annual report metrics and qualitative reporting in compliance with government contracts. - Monitors project performance, analyzes outcomes, prepares reports on trends, performance indicators and significant project implications. - Collaborates with SBBC’s executive and financial teams to produce regular financial reconciliation reports. - Perform miscellaneous job-related duties as assigned. **Qualifications**: **QUALIFICATIONS** - A degree or diploma in Business Administration, Project Management, Business Management, or Non-profit Management. - A minimum of 3-5 years of experience in Project Management, administering and managing programs, or equivalent combination of education and work experience. - Strong understanding of Project Management principles, methods, tools, coordination, and implementation - Strong knowledge and understanding of business needs with the ability to establish/maintain high level