Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description The PMO Project Manager is responsible for managing a wide range of initiatives for the Global Project Management Office of NICE with the goal of improving speed of project delivery, increasing efficiencies, standardizing processes, building documentation and promoting standardization, adherence, and PM knowledge. Duties and Responsibilities: Plan and manage various improvement initiatives to continually improve our end-to-end project/program management practices. Build and optimize project documentation Produce and analyze reports from various systems to pinpoint patterns and trends. Work closely with Project Managers and Regional Directors to ensure accuracy and integrity of project data and alert of issues/trends. Plan, manage, and orchestrate trainings. Collaborate with Knowledge team to write and/or update internal documentation Facilitate PM on-boarding to ensure access to appropriate PM tools/information and participation in necessary training. Educate internal personnel on process and procedure changes, key findings from project analyses, and guide on action steps. Ensure that project success measures are in place and tracked. Drive the adoption of best practices across the services organization Qualifications Must have: Excellent verbal and written communication skills Collaborative mindset Experience managing projects in a professional services and/or implementation organization PMO and associated tool (PSA, MS Word, Excel, PowerPoint, and Project) experience Ability and willingness to work in a highly dynamic environment Ability to work in a global collaborative team environment Strong business acumen and orientation Excellent attention to detail Nice to have: Experience managing process improvements Experience working in Agile structure Organizational change management PMP, CSM or other certification/credentials #J-18808-Ljbffr