Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud. About this role The platform requires 7x24 support for the HW & VMs, the software (SW), and incident response. The main roles are the following: Monitoring Server Health Monitoring running Applications Problem Escalation Outage Notification Troubleshooting for most common errors Change Mgmt Incident Mgmt What you’ll do **Essential Job Functions**: Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided. Establishing and articulating business requirements for new services or changes to existing services. Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs. Who you are **Education and Experience Required**: Bachelor’s Degree in Computer Science, Information Systems, or equivalent is desirable. Good working knowledge of MS word, Excel, Visio and PowerPoint. ITIL Foundation Certificate v3 is a plus. 3+ years of overall experience working as Incident and problem management with AirSOA environment Very good troubleshooting skills Be able to perform at least 80% of Key responsibilities. Ability to increase proficiency to 90% within 12 months with some guidance from senior team members. **Knowledge and Tech Skills**: Ability to work with related teams in order to achieve SLAs Ability to create and maintain documentation and provide relevant reports. This will require good working knowledge of MS word, Excel, Visio and PowerPoint. Ability to work independently with accuracy and minimum supervision Solid knowledge of standards and best practices. Advance level of English is crucial. Good verbal and written skills. **Soft Skills**: Good interpersonal skills. Ability to take initiatives and assist improve the environment performance and management Flexibility and adaptability Attention to details Problem solving Analytical thinking Punctuality and attendance **Labor time**: Scheme 12x36 (7 PM to 7 AM) Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.