Be the Voice of Care Behind Global OB/GYN Excellence Support world-class OB/GYN care from home while advancing your medical career on an international scale. This role gives you front-row access to global best practices, patient-centered care, and meaningful impact. Job Description As a Medical Office Assistant, you’ll be the vital first point of contact for patients, supporting efficient scheduling, handling patient concerns with empathy, and ensuring timely, accurate access to medical records and treatment information. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday; Weekends as needed Work setup: Work From Home/Remote Your Daily Tasks - Greet patients professionally, both in-person and over the phone - Address or direct inquiries and issues promptly - Manage appointment schedules efficiently to optimize provider availability and patient satisfaction - Comfort patients by anticipating their concerns and answering questions with empathy and clarity - Maintain accurate patient records and retrieve treatment details as needed Requirements The Qualifications We Seek - At least 1 year of experience as a bilingual (English and Spanish) speaker (Required) - Minimum of 1 year in customer service (Required) - Familiarity with medical terminology (Preferred) - Previous experience working in a medical office (Preferred) Benefits Exciting Perks Await! - 5 days work week - Work from home arrangement - 20 vacation days in total - Prepaid medicine - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, First Class OB/GYN, is a trusted name in women's health based in South Florida. Spearheaded by Dr. Anghel—a board-certified OB/GYN and surgeon with credentials spanning both the U.S. and Europe—the clinic offers comprehensive care for every stage of a woman's life. With specialties ranging from minimally invasive surgery to high-risk pregnancy management, the practice combines world-class medical knowledge with compassionate patient care. Serving a diverse population, the team is multilingual and committed to making every patient feel seen, heard, and cared for. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra