Overview Role Summary: We are seeking a highly organized, strategic, and results-driven Shared Model Operations Manager to lead the operational execution of cross-functional services within our LatAm Global Center of Excellence (GCoE). This role is pivotal in driving service excellence, operational consistency, and stakeholder satisfaction across multiple countries and business lines under a shared services model. The ideal candidate will act as a key liaison between global stakeholders and regional delivery teams, ensuring alignment with corporate schedules, cost structures, and performance metrics. This role requires a strong background in HR operations and project management, preferably with experience in Agile methodologies, and a deep understanding of shared services governance. How you'll make an impact Key Responsibilities: • Operational Leadership & Governance • Oversee the delivery of shared services across LatAm, including HR, Finance, Procurement, and Marketing. • Ensure adherence to SLAs, KPIs, and corporate timelines (, merit cycles, annual reviews). • Monitor service performance through dashboards and lead continuous improvement initiatives. • Stakeholder & Service Management • Act as the primary point of contact for internal clients and hiring managers in the and LatAm. • Facilitate onboarding processes and coordinate service transitions across countries. • Collaborate with SMEs to resolve service delivery issues and escalate when necessary. • Financial Oversight & Strategic Reporting • Analyze and report on cost structures, savings, and budget forecasts (onshore/offshore). • Ensure salary scales are aligned with market standards and cost controls. • Support the development of business cases for shared service expansion across LatAm and globally. • Project Management & Methodology • Apply Agile project management principles to drive operational efficiency. • Lead cross-functional initiatives to standardize processes and improve service maturity. • Ensure structured follow-up and execution of strategic plans. • Talent & Experience Management • Promote smart hiring practices focused on attitude, capability, and organizational fit. • Ensure a positive experience for candidates and internal clients throughout the service lifecycle. • Demonstrate leadership and influence across a matrixed, multicultural environment. About you Key Qualifications: • Bachelor’s degree in Business Administration, Finance, or related field. • 5+ years of experience in shared services, operations, or service delivery management. • Proven experience in GBS/GCoE environments and multi-country operations. • Strong financial acumen and experience with cost reporting and forecasting. • Background in HR operations and Agile project management (Scrum, Kanban preferred). • Proficiency in governance tools (, Lean, Six Sigma, ServiceNow). • Excellent communication, stakeholder management, and leadership skills. • Fluent in English and Spanish. • MBA preferred.