Patient Care Specialist – Customer Service (Phone Support) Location: Envigado, Colombia – On-site Employment Type: Full-Time Industry: Healthcare – Orthopedic & Chiropractic Network About the Role We are seeking a Patient Care Specialist with strong customer service skills via phone to join our growing healthcare network of orthopedic and chiropractic clinics across Miami, Florida. This role is essential in supporting patients through their medical journey from initial consultations to surgeries, follow-up care, and necessary logistics such as transportation. The ideal candidate will be compassionate, detail-oriented, and experienced in healthcare-related customer service. Key Responsibilities - Answer inbound calls and make outbound follow-ups to patients in a professional and empathetic manner. - Schedule and confirm appointments for orthopedic and chiropractic consultations, treatments, and surgeries. - Provide patients with detailed instructions regarding pre- and post-operative care. - Coordinate transportation services for patients when needed. - Act as a liaison between patients, medical providers, and administrative staff to ensure seamless communication. - Maintain accurate and up-to-date patient records in compliance with HIPAA regulations. - Follow up on pending medical documents, imaging results, and referrals. - Support patients in understanding their treatment plans and next steps. Qualifications - High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare administration or related field preferred). - Bilingual (English/Spanish) required. - Minimum 1 year of experience in customer service or patient care coordination. - Strong phone communication and active listening skills. - Ability to handle sensitive patient information with confidentiality. - Excellent organizational skills and attention to detail. Benefits - Competitive salary. - Paid time off and holidays. - Professional growth opportunities within the healthcare network. How to Apply You can apply here in Indeed or send your resume and a brief cover letter to [email protected] and [email protected] with the subject line "Patient Care Specialist – Envigado, Colombia". Job Type: Full-time