Job summary Executel is seeking a proactive bilingual Mid Level RTA & Workforce to oversee the daily operations of our automatic dialer system and lead uploads for a fast-paced sales floor. Responsibilities - Upload and manage lead files into our CRM/dialer platform based on predefined templates (Excel formatting). - Review lead quality and sales results to identify high-performing lists and optimize daily uploads. - Monitor dialer queues and system health continuously to ensure agents are always connected to live calls. - Act as the first point of contact for technical issues with the dialer or lead system; escalate to internal developers or telecom engineers when needed. - Analyze call/sales trends to support lead strategy and dialing configuration. - Work closely with supervisors to ensure full utilization of the sales team throughout the day. - Respond quickly to system issues — when the dialer stops, all agents are waiting. Time is critical. Qualifications - Prior experience in a similar operational or support role within a call center environment. - Moderate Excel knowledge (formatting, template matching). No advanced formulas required. - Solid analytical thinking to assess list performance and suggest improvements. - Excellent communication and coordination skills — must be able to work closely with developers, telecom engineers, and sales leaders. - Comfortable working under pressure in a time-sensitive environment. - Highly organized and detail oriented. - Bilingual (English and Spanish). Benefits - Salary based on experience - ON-SITE Position 100% Bogotá - Monday to Friday schedule (Weekends off) - 40 hours/week (Business hours) - Long-term contract - Growth opportunities in a dynamic and tech-driven company Executel is committed to building an inclusive and agile team. We value diverse backgrounds, practical skills, and the ability to solve real-world problems quickly. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora