**Our company is actively looking for a BILINGUAL agent with experience in customer service or reception.** **STAFFING UP** is looking for a bilingual (English/Spanish) speaking customer service/reception agent. - because our immigrant community deserves nothing less. **Requirements**: - Excellent verbal and written communication skills in English and Spanish; - Demonstrate analytical and problem-solving skills in a fast-paced environment; - MUST maintain strong attention to detail; - Assist our clients over the phone with their requests and answer their questions; - Achieve a high level of productivity with great accuracy; - Multi-task in a fast-paced environment with competing demands; - Demonstrate flexibility and initiative regarding assignments; - Organization skills; - Ability to handle a high volume of calls with varying degrees of questions or concerns; **Responsibilities**: - Immediately contact every potential client and establish relationship with client; - Screen telephone calls before scheduling an attorney-client consultation; - MUST schedule appointments for potential clients through a variety of our tools; - MUST reach at least 100 calls a day; - Follow up with pending inquiries; - Update logs and reporting systems to reflect status of all potential new clients; - Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls. - Performance based on metrics **Qualifications** - Speak English and Spanish with full proficiency - Excellent verbal skills - 2-3 years of customer service experience - Strong background with performance-based metrics - Resourceful and motivated to solve issues as they arise - Customer service and sales attitude - Calm under pressure - Detail-oriented - Organized - Strong ability to multi-task - Effective communicator - Be comfortable navigating multiple windows and tabs on a desktop computer. **Schedule**: - 10:00 am to 7:00 pm (Time may vary) - 1 day off (to be determined) Tipo de puesto: Tiempo completo Sueldo: $2.000.000 - $2.400.000 al mes