IoT Support Engineer Role Come and work with us in a dynamic environment where you will be responsible for ensuring the integrity of data collection by minimizing hardware downtime. As an IoT Building Systems Engineer, you will play a critical role in maintaining excellent customer satisfaction. Your expertise in hardware troubleshooting and network programming will ensure seamless server communication and functionality of our deployed IoT electrical, gas, and water meters, sensors, and networking devices. Key Responsibilities: - Close out hardware-related maintenance tickets using a ticketing software solution. - Identify, troubleshoot, and resolve hardware issues flagged by our software or reported by customers and key stakeholders. - Maintain accurate documentation for ticket resolution, including steps taken and outcomes. - Diagnose hardware issues using various communication channels. - Report maintenance issues to internal teams with clear documentation and recommendations for action. - Provide clear and timely updates to customers - property managers, building engineers, and internal stakeholders. Requirements: - Excellent English verbal and written communication skills to effectively liaise with clients and internal teams. - Ability to build rapport with customer contacts, maintain relationships over time, and handle challenging situations with professionalism. - Customer-centric approach with a focus on delivering high-quality support. - Bachelor's degree in Electrical Engineering or a related field. - More than 2 years experience working with IoT or connected devices and solving hardware problems. About Us: We are a team of professionals committed to redefining nearshoring to bridge the gap between Colombia and the US. Apply now to join our team and see how your career continues to grow.