Job Title: Director, Account Management About the Role: This regional position is based in Latin America and the Caribbean, focusing on retail, travel, and commerce. As a Director, you will identify new opportunities within key regional accounts in the retail and commerce segments. Your responsibilities include onboarding new customers, defining account strategies, and identifying cross-sell and 1:many opportunities to expand revenue and digital payments. You will work closely with the LAC Business Development team to prepare account plans, support strategy development, structure proposals, and manage activities related to new product activation, joint reselling, marketing, and services with customers. Main Responsibilities: - Manage strategic regional and global retailers, airlines, and commerce platforms. - Set sales strategies aligned with geographic goals to achieve market share, volume, and revenue growth. - Drive revenue growth through existing account expansion and new account development. - Represent Mastercard to drive thought leadership and support customer plans. - Develop reseller and 1:many distribution approaches for our products and solutions. - Partner with customers to deliver customized solutions and consulting support. - Analyze customer business through profitability modeling, financial forecasting, and competitive analysis. - Lead projects and cross-functional initiatives. About You: - Experience in retail and commerce; airline experience is preferred. - Advanced account management experience with a proactive, hunter spirit. - Deep knowledge of the innovation ecosystem in LAC and current trends. - Customer-centric approach. - Ability to identify complementary products or services that benefit customers. - Skilled in explaining technical issues clearly and succinctly. - Effective communication of vision and roadmaps to diverse stakeholders. - Proactive problem-solving attitude. - Fluent in English and Spanish; Portuguese is a plus.