Specialty Coffee Equipment Advisor Job Title: Remote Coffee Tech Expert Location: Global (Remote) Company: Pro Coffee Gear Pro Coffee Gear, a leading e-commerce company specializing in coffee equipment, is seeking an experienced Specialty Coffee Equipment Advisor with exceptional customer service skills to deliver top-notch support to our global customers. Key Responsibilities: - Coffee Equipment Consultation: Provide expert advice on coffee equipment selection, setup, and troubleshooting based on client needs and preferences. - Technical Support: Offer in-depth assistance with technical queries about equipment, ensuring seamless issue resolution through clear communication and extensive product knowledge. - Customer Relationship Management: Foster long-term relationships with clients, providing consultative support via multiple channels throughout their coffee journey. - Sales Support: Guide customers through the purchasing process, generating quotes and invoices using Shopify, QuickBooks, and other platforms. - Post-Purchase Support: Coordinate professional equipment installation, manage aftersales inquiries, and assist clients in sourcing accessories, parts, and consumables. - Shipping & Returns: Oversee logistics related to equipment delivery, handle damage claims, and process returns as necessary. - Process Improvement: Identify opportunities to enhance customer experience and operational efficiency based on client interactions. Required Qualifications: - Coffee Expertise: Demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. Barista experience or café advisory role highly valued. - Customer Service Excellence: Proven track record in customer-facing roles with outstanding communication skills and service orientation. - Technical Aptitude: Ability to understand, explain, and troubleshoot coffee equipment specifications and functionality. - Problem-Solving Skills: Resourceful approach to resolving customer issues and finding solutions to complex scenarios. - Digital Proficiency: Comfort with e-commerce platforms, especially Shopify and QuickBooks. - Self-Management: Ability to work independently, prioritize tasks, and manage client relationships in a remote environment. At Pro Coffee Gear, we are committed to diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you're passionate about specialty coffee equipment, helping others craft the perfect cup, and providing exceptional customer service, join our team and help us empower the craft of professional coffee.