Join to apply for the New Patient Coordinator role at Growth Troops . Get AI-powered advice on this job and more exclusive features. About The Role We’re looking for a full-time Client Engagement & Intake Specialist to join a team and serve as the first point of contact for new patient inquiries—primarily through SMS & phone calls, with occasional scheduled phone consultations. This isn’t your typical call center role. It’s rooted in empathy, curiosity, and thoughtful conversations that build trust and guide prospective clients in their care journey. This is an on-call position where you’ll respond promptly to leads as they come in throughout the day. When quiet, there’s no ongoing call handling, but you must remain accessible to engage new inquiries quickly. Ideal for someone who’s a great listener, genuinely curious, and comfortable discussing health and wellness topics. Key Responsibilities Timely Lead Response: Monitor and respond quickly and professionally to inbound SMS messages. Engaging Conversations: Ask thoughtful, open-ended questions to understand each prospective client’s goals, needs, and health history. Scheduling Support: Use tools like Calendly to coordinate consultations for those preferring a phone conversation. Accurate Documentation: Record key information in our CRM and scheduling systems (training provided). Relationship-Centered Approach: Build rapport through empathy and active listening—making clients feel heard, supported, and never rushed. Follow-Up Touchpoints: Provide friendly, personalized follow-ups when clients need more information or encouragement to schedule. Qualifications Exceptional Communicator: Strong written skills for SMS conversations, along with clear and professional verbal communication for phone calls. Empathetic & Curious: Genuinely interested in people’s stories, goals, and challenges—and it shows. Tech-Friendly: Comfortable learning new systems; experience with CRMs, telehealth tools, or scheduling platforms is a plus. (Training in Go High Level and DrChrono provided.) Basic Excel Skills: Familiar with using spreadsheets for organizing or inputting data. Healthcare/Wellness Interest: Passion for or familiarity with telehealth, chiropractic care, physical therapy, or concierge medicine is a bonus. Dependable & Responsive: Available to reply promptly during assigned windows, even if lead volume is sporadic. Detail-Oriented: Diligent in note-taking, system updates, and confidentiality practices. Working Conditions Location: 100% remote. Schedule: Availability during East Coast hours (approx. 16:00–24:00 GMT). Compensation: Competitive pay. Why You’ll Love This Role Human-Centered Work: Build real connections, provide thoughtful support, and help people in their wellness journey. Flexibility: Balance this role with your personal or professional commitments. Professional Growth: Gain experience with in-demand platforms and tools. Supportive Culture: Join a team that prioritizes empathy, curiosity, and authentic client care. Additional Details Seniority level: Entry level Employment type: Contract Job function: Health Care Provider Industries: Operations Consulting #J-18808-Ljbffr