**Teleworking from any city in Colombia.** **Specific Responsibilities**: - Directly oversee and collect payments from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure. - Maintain accuracy of the GL Customer Account and follow up the closing issues with our stakeholders and escalate any necessary issues to the OTC Lead. - Perform the customer reconciliation to clarify the final balance in the account. - Provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs. - Closely follow blocked orders, resulting from Credit Checking guidelines, to allow orders to flow smoothly and without delay, and adhere to a 24 hour SLA. - Maintain accurate and timely records for collection activity to allow for proper follow-up. - Act as first line of defense for blocked orders to help support Credit Managers and make sound business decisions regarding their release. - Follow up, recommend and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next steps. - Exercise credit line authority per DOA. - Release Customer Orders daily based on the customer credit limit. - Submit the Customer Statements status periodically. - Work on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance. - Perform the resolution customer disputes. - Additional duties as required. **Secondary Activities**: - Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCT. - Work closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances. Improvement process participation as the operation needs. - Improvement process participation as the operation needs. - Monitor and provide training to the OTC. **Knowledge/Skills/Abilities**: - Excellent technical credit/collection knowledge. - Multi-tasking and analytical skills critical. - Strong fluency of the English language. - Strong organizational skills. - Excellent verbal & written communication & customer relations skills. - Ability to problem solve is key to success. - Strong skills demonstrated to interact with different areas and stakeholders management. Education/Experience: - Bachelor's Degree in business, accounting or finance required with more than two years of accounting/receivable experience OR equivalent combination of experience and education required.